SHIPPING & RETURNS
SHIPPING POLICY
Orders will be processed and shipped within 1-3 business days of the purchase. Orders usually take 7-10 business days to be delivered once they are shipped out in North America. Items shipped outside of North America can take anywhere from 2-4 weeks to deliver.
We have a flat shipping rate of $5 per order for North American orders.
If you do not receive your package in the mail within 2 weeks in North America or within 4 weeks internationally, please e-mail info@balldontstop.com and we will verify if the package was delivered correctly from our end.
RETURN & EXCHANGE POLICY
Exchange Policy:
**We do not cover shipping fees for products that aren’t damaged or shipped incorrectly. **
To make an exchange please do the following:
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Email us with the subject title of the email stating “Exchange”
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Provide us with your Name, Order Number and Phone Number.
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Reason for exchange
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Briefly tell us the item you want to exchange and what you want in its place.
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Once email is sent expect a reply within 48-Hrs with further directions.
Return Policy:
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Refunds can only be requested within 3 days of receiving purchased items.
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**Shipping cost and taxes will not be refunded **
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To make a Return please do the following:
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Send an email Titled "Return" to info@balldontstop.com
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Please include Name, Order Number and Phone Number
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Once email is sent expect a reply within 24-Hrs with further directions
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Returns must be unworn and in new condition.
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Items must be in new condition (free of human and pet hair)
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Items cannot be washed or dried
* Upon inspection any item received under these conditions may result in your return/exchange being denied*
